FREIGHT POLICY

Motor freight will be prepaid on single shipments with a minimum purchase of $600.00 for Quebec, Ontario, Nova Scotia, New Brunswick and P.E.I. All shipments will be freight collect unless the above order reqiurements are met.

CLAIMS

Damage and lost claims should be made with the delivery carrier immediately. Damage or short notations should be made on the freight bill before signing. Trucking companies sign for materials picked up at our point of shipment indicating they were received in good conditions and properly boxed or crated. They are responsible for delivering them undamaged.

TERMS OF SALE

All sales will be cash in advanvce, or C.O.D. unless credit has been established with AUTO-KOOL. Anyone wishing to open an account should request a credit application form. A cash discount of 1% may be deducted from all invoices if payment is made within 15 days from invoice date. All invoices are due 30 days.

MERCHANDISE RETURNS
  1. All returns must be authorized by AUTO-KOOL and a Returned Goods Authorization number must be issued or returned shipment will be refused.
  2. Transport charges must be prepaid. Items proven defective per stated catalog warranty will be credited or replaced covering all incoming motor freight costs.
  3. Any new product returned for stock will have an automatic 10% restocking charge.
  4. An additional $5.00 charge will be added for all automotive parts and $15.00 for HD Truck Radiators and Charge Air coolers for any item that requires re-boxing.
  5. Stock adjustment: An annual return of up to 5% of net purchases during the past 12 months will be accepted with an offsetting order of equal value.


LIMITED WARRANTY

Warranty covers replacement or repair of the part only. Labor costs associated with the installation and/or removal of the part are the responsibility of the purchaser.